FAQ

Frequently Asked Questions

Common questions from medical distributors, hospital buyers and project procurement teams.

1. What does SADA Medical supply?

Our core portfolio focuses on high-pressure steam sterilizers (autoclaves), H₂O₂ low-temperature plasma sterilizers, ethylene oxide sterilizers and selected supporting CSSD equipment.

2. Who do you work with?

We primarily support overseas medical equipment distributors, hospital CSSD / infection-control procurement teams, dental and laboratory distributors, and institutional or government project buyers.

3. Do you support distributors and OEM projects?

Yes. Distributor, private-label and customization requests can be reviewed based on the target market, model, expected quantity and technical requirement. See our Distributor & OEM page for the information to send.

4. What certificates can you provide?

Available documents are listed on our Certificates & Compliance page. Certificate scope can differ by product, model and destination, so model-specific documentation should be confirmed before quotation or tender submission.

5. How do I select the right sterilization technology?

Selection depends on the device or load, heat and moisture tolerance, chamber capacity, throughput, hospital workflow and required validation process. Medical-device compatibility should also be checked against the device manufacturer's instructions for use.

6. Can you support hospital tenders?

Yes. Send the tender specification, bill of quantities, required documentation, quantity, destination and closing date. We can review the requirement and match an appropriate product configuration for quotation.

7. Do you provide technical and after-sales support?

Support requirements such as manuals, remote technical coordination and spare parts are reviewed with the selected product and project scope. Include any mandatory service requirement in your RFQ.

8. What is the lead time?

Lead time depends on the model, configuration, quantity and current production / logistics schedule. We confirm the applicable lead time in the quotation.

9. Why are product prices not shown online?

Our equipment is sold on a B2B quotation basis because final pricing depends on model, configuration, quantity, documentation, shipping terms and destination. Send your requirement to receive a project-specific quotation.

10. How do I request a quote?

Use the Request a Quote form and include buyer type, product, required capacity, quantity, country and project details. For tenders, you can send the PDF or spreadsheet by email or WhatsApp after submitting the RFQ.